About us
Who We Are
LUMEN is a leading company in the field of cybersecurity solutions, dedicated to enhancing the security of business environments. In addition to employing an experienced team, the company leverages its expertise and extensive experience in implementing cybersecurity infrastructure and shares this knowledge with its customers.
The company’s primary objectives include building robust multi-factor authentication (MFA) systems for user verification and providing a secure access platform powered by a strong Privileged Access Management (PAM) solution. These efforts address some of the most critical cybersecurity challenges faced by organizations of all sizes today.
mindset and culture
Care
Team up
Innovate
Any Questions?
Keep in mind that LUMEN cannot provide direct support to the end users of its solution for security and confidentiality reasons. Contact the support of the organization that opened your account and gave you your access codes. If you’re a partner or direct customer of LUMEN you can contact our support team.
You can’t create a profile LUMEN.io Multi-factor Authenticator yourself and associate it with your accounts – it’s up to the organizations managing those accounts to do that for you. For example, your company creates a profile for you to access your business applications, and your bank allows you to authenticate to its online banking application.
If you haven’t received an activation code or email, first check your junk mail (spam) folder. If you still can’t find it, you should contact the organization that created your profile LUMEN.io Mobile Authenticator directly. This can be the IT support team, a customer support hotline or other depending on the organization.
The organization that creates your profile will provide you with an activation code. This can be a numeric code or a clickable link in an email sent by your organization. LUMEN does not have access to this information.
If you can no longer access your LUMEN account, you must contact the organization that created your profile directly. Please do not contact us for this, we are unfortunately unable to respond to support inquiries from end users.